Refund policy

Returns & Refunds

We hope you love your Fairy Follow order. If something isn't quite right, we're here to help.

Change of Mind

If you've changed your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unopened and in its original packaging. Return shipping costs are the responsibility of the customer.

Once your return has been received and approved, your refund will be issued to your original payment method. Original shipping costs are non-refundable.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or isn't what you ordered, please get in touch with us and include your order number and a photo of the issue. We'll work with you to make it right. Please ensure the seal on boxes have not been opened.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.

Digital Products

Due to the nature of digital products, we don't offer change-of-mind refunds once a digital product has been downloaded or accessed. This does not affect any rights you may have under New Zealand consumer law.

Sale Items

Sale and clearance items are not eligible for change-of-mind returns. 

Need Help?

Please contact us if you have any questions about your order. We want every Fairy Follow experience to feel a little magical.