Terms of Service

Welcome to Fairy Follow. These Terms of Service apply when you visit our website or purchase products from us. By using our website or placing an order, you agree to these terms.

1. About Fairy Follow

Fairy Follow is a New Zealand-based business offering children's products, learning resources and digital downloads.

Throughout these terms, “we”, “us” and “our” refer to Fairy Follow.

2. Our Products

We do our best to ensure that product descriptions, photographs, colours, dimensions and other information shown on our website are accurate.

As many Fairy Follow products contain illustrated, printed or natural materials, minor variations may occur between products and batches.

Products should always be used in accordance with any age recommendations, safety information or instructions provided.

3. Orders

When you place an order, you are responsible for ensuring that your contact, delivery and payment information is correct.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, a pricing or listing error has occurred, payment cannot be processed, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

4. Prices & Payment

Prices are displayed in the currency indicated on our website.

International customers may be responsible for additional taxes, duties, customs charges or other fees imposed by their country. Where these charges are not collected by us at checkout, they are the responsibility of the customer.

5. Shipping & Delivery

Delivery times provided on our website are estimates unless expressly stated otherwise.

International orders may experience delays due to customs, postal services or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

6. Returns & Refunds

Returns, refunds and exchanges are handled in accordance with our Return & Refund Policy and applicable consumer law.

Nothing in these Terms of Service is intended to exclude, restrict or modify any consumer rights that cannot legally be excluded.

7. Digital Products

Digital products purchased from Fairy Follow are for personal, non-commercial use unless we expressly state otherwise.

You may download and print digital products for your own household or personal use.

You may not resell, redistribute, reproduce for commercial purposes, share the digital files publicly or claim any Fairy Follow digital product or artwork as your own.

8. Intellectual Property

All Fairy Follow content, including our characters, fairy illustrations, artwork, stories, product designs, photographs, graphics, logos, written content and downloadable materials, is owned by or licensed to Fairy Follow unless otherwise stated.

Purchasing a Fairy Follow product does not transfer ownership of our intellectual property to you.

Our content may not be copied, reproduced, sold, distributed, modified or used commercially without our prior written permission.

9. Website Use

You agree not to misuse our website or use it for unlawful, fraudulent or harmful purposes.

You must not attempt to interfere with the operation or security of our website or use our content in a way that infringes our intellectual property rights.

10. Third-Party Services

Our website may use or link to third-party services such as payment processors, shipping providers or other websites.

We are not responsible for the content or practices of independent third-party websites.

11. Limitation of Liability

To the extent permitted by law, Fairy Follow will not be liable for indirect or consequential loss arising from use of our website or products.

Nothing in these terms excludes or limits liability or consumer rights where doing so would be unlawful.

12. International Customers

Fairy Follow is based in New Zealand and may sell and ship products internationally, including to customers in Australia and the United States.

Customers purchasing from outside New Zealand may also have rights under consumer protection laws applicable in their country or region.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.

13. Governing Law

These Terms are governed by the laws of New Zealand.

However, if you are purchasing as a consumer outside New Zealand, you may also have mandatory rights under the consumer protection laws applicable to you. Nothing in these Terms is intended to remove those rights where they apply.

14. Changes to These Terms

We may update these Terms of Service from time to time. The version published on our website at the time of your purchase will apply to your order, subject to applicable law.

15. Contact Us

If you have any questions about these Terms of Service or an order, please contact us using the contact details provided on our website.